Privacy Policy

At bd1k, we treat the privacy of our players as a foundational responsibility, not an afterthought. This Privacy Policy explains in plain terms what personal information we collect when you use our platform, how we use that information, who we may share it with, and what rights you hold over your own data. By accessing bd1k and registering an account, you acknowledge that you have read and understood this policy in full.

This policy applies to all users of bd1k, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city across Bangladesh. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for account-related queries.

1. Information We Collect

We collect information that is necessary to provide a safe, legal, and functional gaming experience. This information falls into two broad categories: information you provide directly to us, and information we collect automatically when you interact with our platform.

• Identity information: full name, date of birth, and a government-issued ID or national identity card number (required for account verification and age checks).
• Contact information: mobile number, email address, and in some cases a residential address for compliance purposes.
• Financial information: mobile banking account numbers (bKash, Nagad, Rocket, Upay), transaction references, deposit and withdrawal history. We do not store full card numbers or banking credentials.
• Technical data: IP address, device type, operating system, browser type, session duration, pages visited, and approximate geographic location derived from your IP.
• Gameplay data: betting history, game preferences, bonus usage, win/loss records, and session activity logs, which we use to personalise your experience and fulfil responsible gaming obligations.

We collect only the minimum personal data necessary for the purposes stated in this policy. We do not sell your personal data to third parties for marketing purposes under any circumstances.

2. How We Use Your Information

The information we collect is used strictly for the following purposes. We do not process your data for any purpose not listed below without first obtaining your explicit consent.

• Account creation and verification: to confirm your identity, verify that you are 21 years of age or older, and establish a secure player account on bd1k.
• Transaction processing: to facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and to maintain accurate financial records.
• Platform operation and support: to respond to your queries, resolve disputes, troubleshoot technical issues, and deliver customer support through our official channels.
• Responsible gaming monitoring: to identify patterns of problematic play, enforce self-exclusion requests, apply deposit limits, and fulfil our duty of care toward vulnerable players.
• Security and fraud prevention: to detect and prevent unauthorised access, fraudulent activity, money laundering, and any other illegal conduct on our platform.
• Service improvement and analytics: to analyse aggregated and anonymised usage data that helps us improve game offerings, fix bugs, optimise page performance, and tailor promotions relevant to the Bangladeshi market.

3. Cookies and Tracking Technologies

bd1k uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and gather aggregate analytical data. Cookies are small text files stored in your browser or device that allow our servers to recognise your device on return visits. We use strictly necessary cookies (required for the platform to function), preference cookies (to remember your language and display settings), and analytical cookies (to understand traffic patterns and improve the site).

You may disable non-essential cookies through your browser settings. Please be aware that disabling cookies may affect the functionality of certain features on bd1k, including maintaining your login session. We do not use cookies to build personal profiles for advertising outside our own platform.

4. Data Sharing and Third Parties

bd1k does not sell, rent, or trade your personal data. We may share limited data with trusted third parties only in the following circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment processors: mobile financial service providers such as bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposit or withdrawal request. They operate under their own privacy policies and are independently regulated.
• Technology and security providers: hosting partners, SSL certificate authorities, and anti-fraud services that are contractually bound to use your data exclusively for the purpose of providing their service to bd1k.
• Legal and regulatory authorities: if required by applicable law, court order, or a legitimate government request, we may disclose personal data to law enforcement or regulatory bodies. We will inform you of such disclosures where legally permissible.

When we engage third-party service providers, we enter into written data processing agreements that require them to maintain confidentiality, implement appropriate security measures, and process data only as instructed. We remain responsible for ensuring your rights are respected throughout the data lifecycle.

5. Data Security

bd1k implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, secure password hashing for account credentials, access controls limiting data access to authorised personnel only, and regular security audits of our infrastructure.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. If you suspect your bd1k account has been accessed without authorisation, please contact our support team at [email protected] immediately. In the event of a data breach that materially affects your rights, we will notify you promptly and take all necessary remedial steps.

6. Your Rights Over Your Data

As a player on bd1k, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to our support team at [email protected]. We will respond within a reasonable timeframe, typically within 30 days of receiving a valid request.

• Right of access: you may request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: in certain circumstances — for instance, where data is no longer necessary for the purpose it was collected — you may request deletion of your personal data, subject to our legal retention obligations.
• Right to object: you may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests, unless we can demonstrate compelling grounds to continue.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so you may transfer it to another controller.

We reserve the right to verify your identity before fulfilling any data rights request. Certain requests may be declined where fulfilling them would conflict with our legal obligations or where the request is manifestly unfounded or excessive.

7. Payment Data and Financial Privacy

bd1k supports instant BDT deposits and withdrawals through leading Bangladeshi mobile financial services including bKash, Nagad, and Rocket. When you initiate a transaction, we transmit only the information strictly required to complete that transaction to the relevant payment processor. We do not store full mobile banking PINs, passwords, or OTP codes at any point in the transaction flow.

Transaction records are retained for the period required by applicable financial regulations. These records may be reviewed internally in the context of disputes, audits, or fraud investigations. Detailed account statements are available to you on request through our support team.

8. Age Restriction and Minor Protection

bd1k strictly prohibits participation by persons under the age of 21. Our platform is intended solely for adults aged 21 and above. We do not knowingly collect personal data from minors. During account registration, you are required to confirm your date of birth and provide identity documentation. If we discover that an account has been created by or on behalf of a person under 21, we will immediately suspend the account, reverse any transactions, and delete the associated personal data in accordance with this policy. If you are a parent or guardian and believe your child has registered on bd1k, please contact us at [email protected] immediately.

9. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements. Active player accounts are retained for the duration of the account's existence. Upon account closure, personal data is retained for a minimum of five years to comply with financial recordkeeping obligations and anti-money-laundering requirements. Anonymised and aggregated analytical data may be retained indefinitely for platform improvement purposes, as it no longer identifies any individual. Gameplay and transaction logs are kept for a minimum of seven years in line with standard financial and compliance practices.

10. Changes to This Privacy Policy

bd1k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable regulations. When we make material changes to this policy, we will notify registered users via email or a prominent notice on the platform at least seven days before the changes take effect.

Your continued use of bd1k following the effective date of any revised policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information. The date at the top of this page always reflects when the policy was last revised.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way bd1k handles your personal data, please reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Support Email: [email protected] — Our team operates seven days a week and aims to respond to all privacy enquiries within two business days.